01CAPABILITY
Direct customer and operational communication.
Explore capability β
BUSINESS COMMUNICATIONS
Business Communications
Connected messaging, email, WhatsApp and communication workflows built around the people and systems behind them.
PLATFORM VIEW
CONNECTED SYSTEMS
One connected view across the ππ π ππ‘ππ β’ ecosystem.
ππ π ππ‘ππ β’SYSTEM INTERFACE PREVIEW
IDENTITY01
ACTIVITY02
STATUSOK
IDENTITYConnected
COMMUNICATIONSConnected
OPERATIONSConnected
SYSTEMS Β· INTELLIGENCE Β· SERVICES
Business communications connects the messages an organisation sends with the systems, audiences and workflows that support them.
02CAPABILITY
Structured business and system communication.
Explore capability β03CAPABILITY
Newsletters
Audience communication and subscription journeys.
Explore capability β04CAPABILITY
Notifications
Useful information delivered when it matters.
Explore capability β
HOW IT CONNECTS
From need to system.
ππ π ππ‘ππ β’ connects technology, intelligence and services so each capability can contribute to the wider organisation.
DESIGNED AROUND THE OUTCOMEBUILT FOR CONNECTION
01
Audience
02
Channel
03
Message
04
Workflow
05
Response
OUTCOME-LED SOLUTION
Business communications connects the messages an organisation sends with the systems, audiences and workflows that support them.
Start with the business requirement. ππ π ππ‘ππ β’ can combine the appropriate service, product and system capabilities around the outcome rather than asking you to choose the technology first.
OUTCOMEBusiness CommunicationsASSETISβ’ SOLUTION
01Need
02Capability
03System
04Outcome
HOW THE SOLUTION COMES TOGETHER
One outcome. The right combination.
We can begin with one requirement and add the supporting capabilities as the organisation is ready for them.
Understand the requirement
Clarify the audience, process, constraint and result that matter.
Shape the experience
Map the journey, information, workflow and technology required.
Bring the pieces together
Combine services, products, communications and operational systems where useful.
Improve the system
Launch, learn from use and extend the environment as the need evolves.
CAPABILITY PATHWAY
From requirement to working capability.
01
Business CommunicationsWhatsApp
β
Direct customer and operational communication.
02
Business CommunicationsEmail
β
Structured business and system communication.
03
Business Communications
β
Newsletters
Audience communication and subscription journeys.
04
Business Communications
β
Notifications
Useful information delivered when it matters.
SYSTEMS Β· INTELLIGENCE Β· SERVICES
